VoIP Phones and the Science Behind Them

You must have heard about VoIP but probably aren’t aware about its wonderful capabilities of transforming a standard internet connection into a way to place calls for free. This revolutionary technology has the potential to replace traditional phone telephony as it allows you to bypass the phone company and its charges completely.

Chances are high that you are already making VoIP calls when you are placing long distance calls. VoIP is the same protocol that enables you to make calls over the internet like WhatsApp or Hangout. Being the experts, we at Aavaz, consider it our responsibility to educate you about all the ins and outs of VoIP phone systems and how the underlying technology behind VoIP works.

Understanding VoIP

Voice over Internet Protocol refers to the standards that facilitate the transmission of voice and multimedia content using an internet connection. It enables users to place calls without using any telephone service, which means there’s no need to run any extra copper wires if you have internet access.

VoIP has by far outpaced traditional telephony in terms of flexibility and calling features for one minimal cost. People use VoIP as it saves money on infrastructure and on calling charges. You can use it to make high definition phone calls and use features like call recording, customer caller ID, and Voicemail to email that can’t be found on regular phone services. With VoIP, you can either work from home or telecommute to the office. It is a good option for people who work remotely as it gives them a number of options to hold meetings or communicate with each other.

Working Methodology of VoIP Phone Systems

Voice over IP works by converting your voice from audio signals into digital signals. It is then compressed and sent over Ethernet or Wi-Fi. On the receiving end, the digital data is uncompressed into the sound that you get to hear from the speakerphone on the handset. VoIP service provider arranges the call between the participants. If you are making calls using an internet connection and not a regular mobile or landline network, you’re using a VoIP phone system. As long as you have high-speed internet connectivity, you can take advantage of VoIP phone systems.

If you plan to include a VoIP phone system in your business, you need to fulfill VoIP phone system requirements that typically ask for a reliable internet connection such as cable, DSL, or fiber from an ISP, a SIP phone, a softphone, and an Analog telephone adapter to place calls over VoIP.

One of the best benefits of using VoIP phone systems is that your data is stored securely in the cloud since VoIP runs over the internet. You can even manage this system through an online dashboard which allows you to add new phone numbers, and do call forwarding.

VoIP phones don’t need a fixed setup all you need is a high speed internet connection and you are good to manage your calls on the go.

Types of VoIP Telephones

There are two kinds of VoIP telephones, hardware-based and software-based.

A hardware-based VoIP phone looks similar to a traditional cordless phone or hard-wired phone and has the same physical features, like a microphone, speaker, touchpad, and a caller ID display. You will also find call conferencing, voicemail, and call transfer facilities in VoIP phones.

Software-based VoIP phones, commonly known as Softphones, are installed on a mobile device or your computer. Their user interface looks similar to a handset with a touchpad having a caller ID display. You can connect a headset to your mobile device or computer to make calls.

Why Does Your Business Need a VoIP-based Phone System over Landline?

1. Cost Effectiveness

    VoIP is commonly a more cost effective solution because it does not require additional unpromised hardware. You can use the devices you already own. Using VoIP phone systems, you can avoid paying an excessive price for traditional phone services. VoIP uses internet protocols and packets instead of copper wires. It offers an easy way out to save on exorbitant rental costs linked with PSTN phone calls. If you are eager to know more about the benefits of low cost telephone systems, learn about how the Aavax PBX system can benefit your business.

2. Reliability

   VoIP is more reliable because this service itself exists in the cloud rather than a single piece of hardware in the office.

3. Mobility

   VoIP makes for an ideal option for businesses to stay connected when their employees are working remotely. The requirement for VoIP is just having internet access and not using a specific phone in a single location.

4. Feature Rich

   Apart from cost savings, a vast library of VoIP phone features is another motivational factor for companies to switch to VoIP. You get unlimited calling, online faxing facility, auto attendant, call queues, dedicated conference lines, HD voice quality, Smartphone apps, Voicemail-to-Email, CRM Integrations, text messaging, and more.

5. Boosts Agent Knowledge and Productivity

   You can connect VoIP telephony to your other cloud-based technologies. Businesses are taking advantage of Unified communications solutions, including sales, customer management, chat, and email tools. With VoIP connectivity, you can do better tracking, make informed conversations, and ultimately get a productive workforce.

The Bottom Line

The benefits of using VoIP phones are enormous. If you are looking for a cost-effective and higher-quality sound-based phone system with added features like call recording, custom caller ID, and queues, then VoIP phones are the perfect fit for you. VoIP phones reduce network infrastructure costs by removing circuit-switched networks for voice and help organizations operate on a single data and voice network. The best part about adding a VoIP phone system to your business is that it eliminates your team’s need to use multiple applications to communicate with one another successfully.