- Virtual and On Premise PBX Features
- Interactive Voice Response
- Custom Hold Music
- Call Queuing
- Skills Based Routing
- Voicemail Features
- Screen Pops for Sales and Support Handling
- History Across Outbound and Inbound Calls
- Support Tracking and Assigning
- Lead Tracking and Assigning
- Transfer Calls to Other Agents
- Agent Monitoring: Barge in, Whisper, Listen
- Unlimited Contact Storage
- Add much much more…