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Chat
Live chat gives your agents a powerful way to communicate internally before confirming details with customers in the purchasing process, or when they need customer service. Our intuitive, unified interface enables agents to respond to inquiries through chat.
Pre-scripted answers to commonly asked questions and next best actions improve conversion rates, speed responses, and increase sales.
Key features of chat
| Quick customer issue resolves without hold time | Broadcast messages in real time for all agents across the board | Singular chat with managers or experienced agents |