Ensure the optimal mix of agent productivity and customer experience by taking full advantage of the peaks and valleys in contact center traffic.
Based on your business rules, Aavaz Active Blending automatically moves outbound agents on a per-call basis to inbound queues when traffic volume peaks. When there are no inbound calls in queue, it shifts them back to outbound call campaigns.
Aavaz greatly increases the number of productive contacts per hour by each agent and gives customers something they greatly want, active service.