Why are Hosted PBX Systems Becoming Popular Among Businesses?
Call Center
If you are looking for a business phone system that enhances your customer acquisition rate and improves your brand image, then there’s nothing close to a hosted phone system. It enables your employees to communicate seamlessly with colleagues and customers via their preferred device. The hosted PBX telephony technology is accessible over a network in the cloud which means you don’t have to install any telephone cables or spend money on expensive on-site hardware. Hosted PBX is a cloud-based, robust, and flexible business phone system solution that’s set up at a hosting location and connects your business to it through an internet connection. This business phone system is based on cloud technology where the vendor network hosts the hardware and software, and the cloud phone system uses internet protocol to connect to the vendor.
The key to success lies in the cost efficiency of the telephony services, as cloud hosted phone solutions can be customised to match your budget and needs. If you are seeking cost effective telephony service that has valuable features in abundance, go for a hosted phone system. It not only assists you in sales and marketing operations but also helps you in improving profits and scaling up your business. A Cloud based PBX will help you to decrease cost, boost productivity, and improve performance.
When you use a hosted PBX system –
- You save more than 50% on phone line rental and call cost
- You can hire the best talent from all over the world and work remotely using an efficient telecommunication system connected via the internet.
- Enjoy access to plenty of modern phone system features including auto attendant, voice to email, local or toll free number, call forwarding and more.
- You increase team productivity by tracking team’s performance over time, automatically recording calls and creating detailed reports in minutes.
A Hosted PBX IS MIssion Critical to Your business?
Many small and medium businesses have already discarded their expensive traditional PBX systems and are now moving towards technology upgradation. Let’s understand why hosted PBX systems are becoming popular among small businesses.
Many small and medium businesses have already discarded their expensive traditional PBX systems and are now moving towards technology upgradation. Let’s understand why hosted PBX systems are becoming popular among small businesses.
Savings
We understand that when you run a small business or start up a new venture, you have to find cost effective alternatives and run a tight ship. With a hosted PBX phone system, you save a lot on operational costs as hosted phone systems don’t ask for the installation and maintenance of physical hardware. You save on expensive phone line extensions and PBX hardware setup cost.
Hosted PBX Works Everywhere
One of the major reasons that makes this solution popular among businesses is its accessibility, flexibility and location advantage. A hosted PBX system enables your employees to work from anywhere and on any device. Their virtual presence won’t let you hamper the workflow as they can work from their mobiles on the go, anytime and anywhere.
Improved Flexibility
Traditional on premise phone systems come with various restrictions on the limited number of users and phone lines they can accommodate. Also, adding and removing a user isn’t easy with them. You can not upscale or downscale your telephony needs with the changing goals of the company like sudden expansion or downsizing scenarios in case of traditional phone systems. With a hosted PBX system, it’s a breeze to customise your PBX size to match your business needs by easily increasing or decreasing user numbers and functions.
Improved Brand Image & Robust Customer Service
In order to outperform your competitors and reach your customer expectations, you need to adopt advanced technologies to gain a competitive edge in the industry. Switching from traditional phone systems to cloud based communications will not only add a valuable asset to your company, but also enhance the credibility of your business. Hosted PBX phone systems offer unprecedented benefits to your business like call recording, conference calls, extensions transfer, auto dialing, and on hold music.
It’s vital in today’s modern business world to present a professional image of your company. Therefore, always ensure that your patrons and employees get impressed whenever they contact you with advanced phone features like voice to email, auto attendant, call forwarding, local or toll-free number etc.
Enhanced Productivity
When you embrace the power of virtual PBX, you are able to communicate efficiently with your business partners and customers. Using Virtual PBX system’s capabilities you can create detailed reports, track employee performance over time, automatically record calls and achieve your business goals in less time. There are tons of other benefits of using Hosted PBX that make work easy for your team.
Easy call transferring
Using the same virtual PBX system, you can easily manage multiple offices located in the city or around the world. The best part about using this virtual phone system is that you can transfer calls coming to your official numbers to mobile phones. It is certainly going to benefit you if you are considering opening multiple offices or if you belong to the service industry and want to offer your services in various locations.
Reduced Workload
You don’t have to bother about the intricacies related to the internal communication system maintenance as it is solely taken care of by your service provider. Also, since your phone system is hosted in a cloud, it doesn’t require your interference to manage everything. It reduces your workload in handling communication systems, enabling you to focus on core business activities.
Work Remotely & Hire World’s Best Talent
Cloud based communications allow you to hire the best talents of the world. You can easily work with freelancers and hire contractors. You just have to add freelancers to your existing phone network and they can attend calls coming to your official number by working remotely-and the best part, your customer’s won’t get to know that.
Less Downtime
The major problem with your on premise PBX system is that in case of PBX system failure, you won’t be able to take or make calls until it’s fixed. A hosted PBX eliminates this risk as all hardware is in the cloud and calls are made over the internet which itself is quite resilient.
Feature Rich and Easy to Use
A hosted PBX enables you to manage or change features like call barring and picking, music on hold, and call transfer etc. You can also take the benefits of features like group dialing and call analysis using a single easy to use web interface.
If you are seeking advice on which phone system is suitable for your business, contact Aavaz, our experts will curate the right phone system solution for you that matches your budget and needs.
