Aavaz’s skills-based routing algorithms are keyed in IVR entries, CRM data, and other information systems. These Intelligent and flexible routing parameters are responsible for delivering an effective and fulfilling experiences for your customers.Our desktop collaboration feature allows technical representatives to actively troubleshoot issues during the call, increasing the likelihood for first call resolution.
Following the customer’s ever changing behavior patterns, Aavaz is integrated with phone, e-mail and chat capabilities to build customer relationship into different mediums.
A truly at your doorstep service, with Aavaz you can easily change routing parameters on-the-fly to address spikes or other issues that may impact service levels.
Expect your technicians to be familiar with our interface within no time, saving precious campaign time.
Posted in: Business Need
