Aavaz Call Center Suite (CCS) is the first full-featured product of it’s kind in India. It contains all components required to run a complete call center without having to mix, match and experiment, let’s you focus and achieve your goals efficiently without having to struggle with technology
- Aavaz -
Mobile Solutions
The Aavaz Mobile solutions enable a truly flexible and distributed work force. Your agents can be anywhere in office, on the road or even at home! You get visibility into calls with full tracking, live updates and call recordings
customer communication platform
omni-channel and multi-channel made simple (no really!)
converse with your customers across channels seamlessly. aavaz makes it easy and natural.
your channels
Voice
Powerful voice capabilities include full PBX functions, IVRs, skills based routing, live monitoring, call recordings, transfer and conference calls
Email
Outbound and inbound emails with automated distribution, canned responses, send status and track opens
SMS
Outbound and inbound text messaging with skills based routing, automated responses and more
Web Chat
Chat with your customers from your website or application. Different pages can be configured to chat with relevant skilled agents.
Web Tracker
Track prospects from landing to form fill. Automatically creates tags to gain customer insight, automate with tag scoring rules and more
Twitter
Tweet directly with your customers for that special connect on sales and customer service
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